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ARRIS Surfboard G34 DOCSIS 3.1 Gigabit Cable Modem & Wi-Fi 6 Router (AX3000) , Approved for Comcast Xfinity, Cox, Spectrum & More , Four 1 Gbps Ports , 1 Gbps Max Internet Speeds
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Free returns are available for the shipping address you chose. You can return the item for any reason in new and unused condition: no shipping charges
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Return this item for free
Free returns are available for the shipping address you chose. You can return the item for any reason in new and unused condition: no shipping charges
Learn more about free returns.- Go to your orders and start the return
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Return this item for free
Free returns are available for the shipping address you chose. You can return the item for any reason in new and unused condition: no shipping charges
Learn more about free returns.- Go to your orders and start the return
- Select the return method
- Ship it!
Purchase options and add-ons
Brand | ARRIS |
Model Name | G34 SURFboard DOCSIS |
Special Feature | Internet Security, Guest Mode, Parental Control, Access Point Mode, Alexa Compatible, Beamforming, QoS, LED Indicator, WPS See more |
Frequency Band Class | Dual-Band |
Wireless Communication Standard | 802.11ax |
Compatible Devices | iPhone, cell phone, Tablet, computer, streaming devices, smart TV, IOT devices |
Frequency | 60 Hz |
Recommended Uses For Product | Gaming |
Included Components | Warranty Card, Router, Quick Start Guide, Power Supply |
Connectivity Technology | Wi-Fi, Ethernet, Coaxial Cable |
About this item
- A Trusted Name in Home Connectivity: Get high speeds, low latency, and a two-in-one product! With the ARRIS SURFboard G34 Wi-Fi Cable Modem, you will increase your network capability and get ultra-fast streaming and downloading throughout your home. From a trusted brand with over 260 million modems sold and growing..MoCA Technology : No. Telephone Port : None.
- Save Money: Own your modem and save. Reduce your cable bill up to $168 dollars per year in cable modem rental fees (Savings vary by cable service provider). Certified for use with most U.S. cable internet service providers. For a complete list see additional details below.
- Modem Technology: DOCSIS 3.1 is the newest technology available from cable internet providers. Its 10x faster than DOCSIS 3.0, provides better security, reduces lag while gaming & enables multi-gig networking (ability to run fast speeds on your copper cable from your internet provider).
- Simple and Secure Set-up: Just plug-in, download the SURFboard Central App, and follow the step-by-step intrstuctions to activate the modem, set-up and customize your Wi-Fi network, and add devices to your home network! Once setup is complete, the app provides real-time monitoring of the devices on your network, enhanced parental controls like setting time limits and pausing internet and much more.
- Compatibility: The SURFboard G34 is compatible with major U.S. cable internet providers including Cox (Gigablast), Spectrum (Internet Gig), Xfinity (Gigabit/Gigabit x2) and others. It's approved for cable internet speed plans up to 1 Gbps. Check your Internet Service Provider (ISP) website to confirm compatibility.
- What's in the Box: When you purchase you will get an ARRIS SURFboard G34 Cable Modem, Power Supply, Quick-Start guide, and 2-year warranty card.
- Router Technology: Features four 1-Gigabit ethernet ports and delivers Wi-Fi 6 speeds up to 3 Gbps (3,000 Mbps).
- Dedicated Customer Support: Live Chat and Phone Support available 8am -1am EST.
- Warranty Provided by ARRIS: Product ships with 2-Year Limited Warranty.
- Dual-concurrent AX3000 Wi-Fi
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From the brand
Internet, Wi-Fi, All-in-One.
Stream without buffering. Level up your gaming. The best combo modem/routers for you. Stop paying for monthly modem fee.
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This Item ARRIS Surfboard G34 DOCSIS 3.1 Gigabit Cable Modem & Wi-Fi 6 Router (AX3000) , Approved for Comcast Xfinity, Cox, Spectrum & More , Four 1 Gbps Ports , 1 Gbps Max Internet Speeds | Recommendations | dummy | dummy | dummy | dummy | |
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Price | -40% $186.00$186.00 List: $309.99 | -18% $74.99$74.99 New Price: $90.99 | -43% $90.99$90.99 List: $159.00 | -24% $136.48$136.48 List: $179.99 | $199.00$199.00 | -21% $181.55$181.55 List: $229.99 |
Delivery | Get it as soon as Monday, Apr 1 | Get it as soon as Monday, Apr 1 | Get it Apr 1 - 3 | Get it as soon as Monday, Apr 1 | Get it as soon as Monday, Apr 1 | Get it as soon as Monday, Apr 1 |
Customer Ratings | ||||||
Easy to install | 3.8 | 4.2 | 3.8 | 3.8 | 4.3 | 4.1 |
WiFi signal | 3.5 | 4.0 | 3.5 | 3.5 | 4.1 | 4.1 |
Tech Support | 3.0 | 3.6 | 3.0 | 3.0 | 3.7 | 3.8 |
User interface | 4.3 | — | 4.3 | 4.3 | 4.5 | 4.4 |
Durability | 4.0 | — | 4.0 | 4.0 | — | 3.7 |
Sold By | Amazon.com | Woot | MRL RESELL | Amazon.com | Amazon.com | Amazon.com |
connectivity tech | Ethernet, Wi-Fi, Coaxial Cable | Ethernet | Ethernet | Ethernet, Wi-Fi | Ethernet, coaxial cable, Wi-Fi | Ethernet, USB |
number of ports | 4 | 4 | 4 | 4 | 4 | 1 |
data transfer rate | 3000 megabits per second | 686 megabits per second | 1900 megabits per second | 2350 megabits per second | 2350 megabits per second | 1900 megabits per second |
wireless standard | 802 11 AX | — | 802 11 AC | 802 11 AC | 802 11 AC | 802 11 ABGNAC |
frequency band class | dual band | dual band | dual band | dual band | dual band | dual band |
lan port bandwidth | 1000 Mbps | — | 40000 megabits per second | 1000 Mbps | 1000 Mbps | — |
From the manufacturer
Get 2 products in 1 device, a cable modem with built-in Wi-Fi router.
ARRIS SURFboard G34 DOCSIS 3.1 Gigabit Cable Modem & Wi-Fi 6 Router (AX3000)
Experience faster streaming and downloading throughout your home & eliminate monthly modem rental fees.
All-In-One Solution
A Wi-Fi cable modem is a cable modem and a Wi-Fi router in one device. It's a convenient, space-saving device that provides the connection to the internet and the ability to share it with all of your devices.
Sold over 260 Million in Home Connectivity
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Own Your Modem & Save:Own Your Modem & Save: Reduce your cable bill & no longer rent a cable modem, remove those monthly fees. Compatible with major U.S. cable internet providers including Cox, Spectrum, Xfinity and others. |
Fast Internet:DOCSIS 3.1 is the newest technology available from cable internet providers. Its 10x faster than DOCSIS 3.0, provides better security, reduces lag while gaming & enables high speed networking in your home. |
Built-in Wi-Fi Router:No need to manage multiple devices. This space-saving device combines a cable modem & Wi-Fi router, with speeds up to 1 Gbps and Four 1 Gbps Ethernet ports for wired networking. |
Straightforward Set-up:Plug-in the device, download the SURFboard Central App, and follow the instructions to activate the modem and create your Wi-Fi network. |
ARRIS Delivers Quality & Performance
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Quality You Can Trust:The brand trusted by the world’s leading cable internet service providers, now available directly to you. |
High-Performance & Low-Latency:DOCSIS 3.1 modem technology and built-in Wi-Fi 6 improve the performance and efficiency of your home network with reduced latency for high-bandwidth applications like 4K streaming, gaming and conference calls. |
Future Proof:The latest DOCSIS technology – able to support current and future service plans up to 1 Gbps. |
Approved For Cable Internet Plans:Supports service plans up to 1GB. |
SURFboard G34 | SURFboard G36 | SURFboard SB8300 | SURFboard SBG7600AC2 | SURFboard SBG7400AC2 | SURFboard SBG10 | |
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Customer Reviews |
3.9 out of 5 stars
10,954
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3.9 out of 5 stars
10,954
|
4.2 out of 5 stars
4,429
|
4.3 out of 5 stars
3,295
|
3.9 out of 5 stars
10,954
|
4.3 out of 5 stars
15,203
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DOCSIS Download Speed | Up to 4 Gbps | Up to 4 Gbps | Up to 4 Gbps | Up to 1 Gbps | Up to 960 Mbps | Up to 686 Mbps |
DOCSIS Technology | DOCSIS 3.1 | DOCSIS 3.1 | DOCSIS 3.1 | DOCSIS 3.0 | DOCSIS 3.0 | DOCSIS 3.0 |
Downstream & Upstream Channels | 32 x 8 | 32 x 8 | 32 x 8 | 32 X 8 | 24 X 8 | 16 X 4 |
1 Gbps Ethernet Ports | 4 | 4 | 4 | 4 | 4 | 2 |
High Performance Online Gaming | ✓ | ✓ | n/a | n/a | n/a | n/a |
Simultaneous HD, 4K Ultra HD & VR Streaming | ✓ | ✓ | n/a | n/a | n/a | n/a |
Multi-Network Capability | ✓ | ✓ | n/a | n/a | n/a | n/a |
Wi-Fi Standard | Wi-Fi 6 (802.11 ax) | Wi-Fi 6 (802.11 ax) | Wi-Fi 5 (802.11 ac) | Wi-Fi 5 (802.11 ac) | Wi-Fi 5 (802.11 ac) | Wi-Fi 5 (802.11 ac) |
Digital Voice Service Capability | n/a | n/a | n/a | n/a | n/a | n/a |
Multi-Gig Ethernet Ports | ✓ | 2.5 Gbps | n/a | n/a | n/a | n/a |
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What's In The Box? ARRIS Surfboard G34 Cable Modem & Router
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Product information
Product Dimensions | 10 x 3 x 8 inches |
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Item Weight | 2 pounds |
ASIN | B096W716BY |
Item model number | G34 |
Customer Reviews |
3.9 out of 5 stars |
Best Sellers Rank | #995 in Electronics (See Top 100 in Electronics) #1 in Modem Router Combos |
Date First Available | June 8, 2021 |
Manufacturer | CommScope |
Country of Origin | Vietnam |
Warranty & Support
Feedback
Product Description
Our leadership in video and broadband technology and services, combined with our dedication to close collaboration with our customers, allows us to continually stay ahead of the curve and innovate what's next. ARRIS is relentless in our focus to deliver strong results for our customers and our shareholders, and we do so in a forthright and ethical manner. ARRIS delivers a 70-year legacy of innovation. ARRIS invented digital TV & brought wireless internet into the home with the first cable modem gateway. We have a long track record of creating game-changing technology. We’re the same company that the world's leading service providers choose to connect millions of people around the world to the internet - we’re powering the digital world. ARRIS is at the center of a new era of entertainment and communication that unites our vision and technological leadership with our customers’ evolving needs to help transform the way that millions of people around the world connect to the internet and consume content. With the ARRIS SURFboard G34 Wi-Fi Cable Modem, you will increase your network capability and get ultra-fast streaming and downloading throughout your home. From a trusted brand with over 260 million modems sold and growing. Get high speeds, better coverage, and a two-in-one product!
Customer reviews
Customer Reviews, including Product Star Ratings help customers to learn more about the product and decide whether it is the right product for them.
To calculate the overall star rating and percentage breakdown by star, we don’t use a simple average. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. It also analyzed reviews to verify trustworthiness.
Learn more how customers reviews work on AmazonCustomers say
Customers like the value, ease of installation, and coverage of the networking router. For example, they mention it's the best bang for the buck, and easy to set up. That said, some complain about the interface, signal strength, and connectivity. That being said, opinions are mixed on performance and quality.
AI-generated from the text of customer reviews
Customers find the installation process of the networking router to be easy. They mention that the app on their iPhone was super easy to work with, set it up, and manage the network. They also mention that registration with Xfinity was simple, and the router and wifi router in one makes installation less time consuming.
"...The setup process was easy and straight forward. The most difficult party was getting through to Cox technical support...." Read more
"...and have fast Internet service, it's quick, and very easy to set up and activate, IF you have an iOS or Android device with cell service...." Read more
"The set was very easy, and it looks like an awesome product... If I could return or exchange it I would...." Read more
"...Once selected, things were a breeze to install. One other tid-bit worth mentioning...." Read more
Customers like the value of the networking router. They say it's the best bang for the buck, an excellent choice for anyone seeking a seamless connection, and a great product.
"...setup, VERY impressive speed, and reliable performance make it an excellent choice for anyone seeking a seamless internet experience and some..." Read more
"...Range is superb, reliable, extremely fast and very competitively priced for the latest and greatest. note: Many complain about the setup...." Read more
"Nice price. Does everything Xfinity top rated modem does with a boost in performance. Slightly better range than Xfinity." Read more
"...It is easy to set up and use in under 10 minutes. The price is a little high but what isn't these days, lol." Read more
Customers like the coverage of the router. For example, they say it has great WiFi coverage, the signal strength is very good, and the range is superb. Some mention that the signal throughout the house is much better and stronger, and that the product is reliable.
"...and (4) 5GHz devices, could not be happier. Range is superb, reliable, extremely fast and very competitively priced for the latest and greatest...." Read more
"...The Gateway itself puts out a great signal and I have a solid connection to the network at the furthest point in my house." Read more
"...App needs improvement. My home wifi signal is much better and goes farther." Read more
"...Slightly better range than Xfinity." Read more
Customers are mixed about the performance of the router. Some mention that it gets the speeds they require, and is running fine in about an hour. They also say that the network is now very fast and that loading of webpages are faster. However, others say that it's not working as well as expected, and that the wifi stops working almost everyday. Some customers also mention that the app doesn't work with the device, and it doesn''t connect to the Xfinity security system.
"...used DOCSIS 3.0 technology, so this upgrade gave me a 45% increase in download speed and a 366% increase in upload speed; all without changing my..." Read more
"...It's still slower than the Comcast router it replaced, but it's worth it not to pay the monthly rental. Original:..." Read more
"...The Modem works fine, very fast. On the one I got the 2.4G signal was half the speed of the 15 year old wifi router we were replacing...." Read more
"I bought this modem after my old one died... It does not work with the Xfinity security system...." Read more
Customers have mixed opinions about the quality of the networking router. Some mention that it is a reliable product that succeeds in providing WiFi 6, while others say that the modem went bad and it inevitably glitches out at the worst times.
"...The G36 also boasts excellent reliability. I've experienced no disruptions or dropouts since I started using it...." Read more
"...It worked pretty well for about 5 and a half months. I then had problems with the router...." Read more
"...and (4) 5GHz devices, could not be happier. Range is superb, reliable, extremely fast and very competitively priced for the latest and greatest...." Read more
"...The determination was that the modem went bad. The rental modem connected immediately...." Read more
Customers have negative things to say about the signal strength of the router. They say, for example, they have constant WiFi disconnects and the signal is very weak. Customers also mention that the modem would go offline and require manual reboots.
"...regarding the intermittent internet connections or the failure to connect to the internet. I have not personally experienced either of these issues...." Read more
"...Then the 5G signal started dropping requiring restarts. Having read the 1* reviews I know that that problem will likely get worse over time...." Read more
"...You can't email them. Live chat is almost never online. So you have wait on hold. Fortunately, it's not usually more than 10 minutes...." Read more
"...Wireless is even horrible its just 11MB download and upload of 3.4 MB. If I bring down my service package to 100 MB, I get 20MB or even less...." Read more
Customers are dissatisfied with the interface of the networking router. They mention that the app is clunky, not very user friendly, and has a lot of shortcomings. Some say that the companion app is not really a true app and that the support is bizarre. Overall, customers are disappointed with the product's interface.
"...That app was completely useless, and just didn’t work. I found a workaround...." Read more
"...Plus, the xfinity app is not really a true app. It is an interface to the comcast/xfinity website...." Read more
"...Surfboard app is a joke! It doesn't work at all! Just go online to Arris to register your G36." Read more
"...Besides the less than perfect companion app, overall it is a reliable product that succeeds in providing WIFI 6 and increasing speeds over older..." Read more
Customers are dissatisfied with the connectivity of the router. They mention that the 5GHz network would disappear, the 2.4GHz wifi signal goes out, and that it never outputs anywhere near 1GB wifi signal. The modem is acting up, and the device expects a higher signal power level. It works well for speed, but drops conference calls constantly.
"...However, after a month or two I'd wake up and the 5GHz network would disappear..." Read more
"...Works fine so far except it drops one of two channels and I have to restart it." Read more
"...It resets 2.4Ghz channel suddenly and assigns a different channel. Roku does not like that and it has to be restarted...." Read more
"...However, it requires frequent power cycling, which I’m now doing twice a day...." Read more
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The setup process was easy and straight forward. The most difficult party was getting through to Cox technical support. My previous modem/router used DOCSIS 3.0 technology, so this upgrade gave me a 45% increase in download speed and a 366% increase in upload speed; all without changing my service plan.
I saw lots of negative reviews for this device regarding the intermittent internet connections or the failure to connect to the internet. I have not personally experienced either of these issues. For buys who have this concern, if possible, I recommend retaining your old hardware for at least 30 days just in case you need to revert back.
The product offers an optional mobile app to manage the network. The mobile app has very bad reviews. My recommendation is to configure your wireless network using your web browser first, then configure your mobile app after. Most of the negative reviews appeared to be from users attempting to perform the initial configuration using the mobile app.
PROS:
- Easy to install.
- Fast wireless speeds.
- Optional mobile app.
- Modem and wireless router combined into a single hardware device.
CONS:
- The single LED status light makes it difficult to determine the state of the modem (see below).
- When you rename a device using the web interface, those names do not carry through on the mobile app.
FEATURES NOT ADVERTISED:
- Free mobile app called 'SURFboard Central.' The mobile app allows you to see what devices are connected to your network, assess your network health, test your Wi-Fi speed, and even rename connected devices. The app was easy for me to use, despite the negative reviews.
- You can setup a primary home network, a secondary home network, and a guest network. Each network includes a 2.4GHz and 5.0GHz SSID.
COLOR CODES:
- Solid Green LED: Indicates the Online status is in DOCSIS 3.0 mode.
- Solid Blue LED: Indicates the Online status is in DOCSIS 3.1 mode. *This is the color you want to see.
- Blinking Green LED: Indicates downstream and upstream channel search.
- Solid Amber LED: Indicates the unit is powered on.
- Blinking Amber LED: Indicates the firmware download is in progress.
- Blinking Blue and Green LED: Indicates error mode in sequence.
- Solid Light Blue LED: Indicates the WAN is selected over the Ethernet mode.
The Family controls don't work well AT ALL. Especially now that Apple devices use private MAC addresses. Plus the interface is awfully slow.
Also - the support is REALLY hard to get a hold of. You can't email them. Live chat is almost never online. So you have wait on hold. Fortunately, it's not usually more than 10 minutes.
That being said, there is a real show-stopper with this device. From day 1, I had a hard time getting it to work with my 2.5GB desktop switch. Usually, I can't even get a DHCP address - or if I do, I get 80-90% packet loss. If I hook up the switch through the 1GB ports, it's fine. But the 2.5GB is unusable.
I swapped out the modem, but the new one was still having the same issue. So I swapped out the switch. Same issue! Since, at the time, I only had the switch as a 2.5GB device, I couldn't really test anything else.
Flash forward 2 months, and I got a new computer, with a 2.5GB NIC. The modem works fine directly plugged into my computer, but with the switch - unusable. I made another call to Arris support, and the tier 1 guy is like: yeah - sorry - these don't handle switches on the 2.5GB very well. I asked if there was a fix, and he said he'd get me to the next level of support. Still waiting to hear back, an hour later.
It would have been good to know that when I had trouble on day 1! Before I spent $10 shipping the switch in to be replaced, when nothing was wrong with it!
Bottom line: caveat emptor! If you only have 1 thing to hook up at 2.5GB, this thing will do the trick. But if you have an actual network, and you want to use the 2.5GB port, this is not going to do it for you. Get something else.
I am now waiting for a refund or firmware update. I'll edit the review with the results.
Easter 2022 update: Return was refused because it's been so long. Still no firmware update, and tech support took days to get back to me. I'm stuck with this thing. If you have more than one 2.5GB device, don't get this modem!
December 2022 update: The device started dropping the cable connection. Arris forced me to have the cable company come out to verify the cable (which cost me $20) before they would swap it out. FURTHER - there is no way to update the firmware on this P.O.S. Arris says the DOCSIS protocol won't allow them to allow ME - the owner of the modem - to update the firmware: only the cable company can. Cable company says that's hogwash, and they can't update firmware on MY modem.
A year later, and I *still* completely regret buying this device, and feel totally ripped off. DON'T DO IT!